Privacy Policy

Information We Collect

Information Provided by Users

When you create an account, complete transactions, participate in games, or contact our customer support team, you may supply us with personal data. This can include details such as your name, date of birth, email address, contact information, and payment-related data. We only request information that is necessary to provide our services, verify your identity, and comply with legal obligations.

Technical and Usage Data

Certain technical and usage data may be collected automatically when you access our website. This may include your IP address, browser type and version, device operating system, pages visited, time spent on the site, and referral sources. This information helps us understand user behaviour, improve website functionality, and enhance the overall player experience.

How Information Is Used

We use the information we collect for several purposes, including to create and manage your account, process deposits and withdrawals, provide customer support, personalise your gaming experience, and send important service communications. Data may also be used for analytical purposes, to maintain the security of our platform, to prevent fraud, and to ensure we meet our regulatory responsibilities. We aim to use your information only in ways that are fair and relevant to the services you have requested.

Data Sharing

Information may be shared with service providers where necessary to support our operations. These providers may assist with payment processing, customer verification, technical infrastructure, marketing support, and analytical services. We take reasonable steps to ensure that any third parties we work with maintain appropriate protections for your data and only process it on our behalf and in accordance with our instructions. We do not sell your personal data to unrelated third parties for their own marketing purposes.

Cookies and Similar Technologies

Our website uses cookies and similar tracking technologies to enable certain essential functions, remember your preferences, analyse traffic, and improve user experience. Some cookies are necessary for the website to operate correctly, while others help us understand how visitors interact with our content. You may adjust your cookie preferences through your browser settings, although disabling certain cookies may affect the functionality of the site.

Data Retention

Data is retained only for as long as reasonably required to fulfil the purposes for which it was collected, to maintain your account, or as required by applicable laws. Once the need for the data ends, we take appropriate steps to securely delete or anonymise it. The exact length of time information is kept will vary depending on the type of data and the purpose for which it is processed.

Data Security

We implement reasonable organisational and technical measures designed to protect your personal data from unauthorised access, accidental loss, misuse, or alteration. These measures are regularly reviewed to ensure they remain appropriate. However, please be aware that no method of data transmission or storage can guarantee complete security. We encourage you to use strong passwords and keep your login details confidential.

User Privacy Requests

You have the right to request information about the personal data we hold about you. This includes asking for access to your data, requesting corrections to inaccurate information, or asking for your data to be deleted in certain circumstances. If you wish to exercise any of these rights or have questions about how we handle your information, please contact our customer support team. We will respond to your request in accordance with applicable requirements and within a reasonable timeframe.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, practices, or legal requirements. The latest version will always be available on this page, and we encourage you to review it periodically. Where changes are significant, we will make reasonable efforts to notify users through our website or other appropriate channels. Your continued use of Electric Wins Casino after any updates have been published will indicate your acceptance of the revised policy.

This Privacy Policy was last reviewed in 2025. If you have any concerns about how your data is handled, please do not hesitate to contact our support team for further clarification.